Privacy policy

1. WHY THIS PRIVACY POLICY?

1.1 This is the privacy policy of Heylen Energy. Our company and contact information can be found in article 3 below.

1.2 We take your privacy very seriously. Therefore, we take all appropriate measures to protect your personal data in accordance with applicable data protection legislation, incl. the General Data Protection Regulation (GDPR).

1.3 This policy applies to the processing of your (personal) data by Heylen Energy through our website available at https://heylenenergy.com/, and not to other processing of your (personal) data, for example in the context of providing real estate-related services to you.
This privacy policy explains, among other things, which personal data we process through the website, how we do so, why we do so, what rights you have and with whom we may share your data. We try to inform you as transparently as possible.
We encourage you to read this policy carefully. You can access this policy at any time under the "Privacy Policy" section of our website.
For questions or requests, you can always mail to info@heylenenergy.be.

1.4 Please note that this policy does not cover the privacy policies of third parties or any websites or applications referred to via hyperlinks on our website.

1.5 We may change this privacy policy at any time. You should therefore consult it regularly. The amended privacy policy will be announced on our website.

1.6 This privacy policy is subject to Belgian law. Only the courts of Antwerp (Antwerp division(s)) have jurisdiction in the event of a dispute.

2. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA THROUGH THE WEBSITE?

2.1 We, Heylen Energy. We are the so-called "processing controller" to put it with a difficult word. This means that we determine the purpose and means of processing and guarantee the lawful and correct processing of your personal data via our website.

3. HOW TO CONTACT US.

Legal form: limited liability company (BV)
Name: Heylen Group
Trade name: Heylen Energy
Headquarters: Frame21 Diamantstraat 8, bus 214 B-2200 Herentals, Belgium
Company number (CBE): BE 1014.024.340
E-mail: info@heylenenergy.be
Phone number: +32 (0)14 23 16 26
Hyperlinked website: https://heylenenergy.com/

4. WHAT DATA DO WE PROCESS FROM YOU AND HOW?

4.1 Heylen Energy may process the following data from you through the website:

  • Identification data such as your name, first name, e-mail address and telephone number. These data are only processed if and insofar as you contact Heylen Energy yourself via the e-mail address or telephone number mentioned on our website.
  • Any personal data that you communicate yourself in an e-mail to or a telephone conversation with us via the e-mail address or telephone number listed on our website.
  • Electronic data: device data, log file data such as IP address, browser and operating system, external websites, pages visited (and date and time of connection times) and cookies.

4.2 Heylen Energy may receive your data directly from you because you provide them via our e-mail address or telephone number listed on our website. We may also process your personal data via cookies on our website. Our cookie policy is available at here consult.

4.3 The processing of the above (personal) data is necessary for the purposes set forth in Article 5 below.

5. WHY AND ON THE BASIS OF WHAT DO WE PROCESS YOUR PERSONAL DATA?

5.1 Heylen Energy processes your personal data for:

  • Contact, inquiries and information (this only if and to the extent that you have contacted us yourself via the e-mail address or telephone number listed on our website):
    We process your personal data via the website in order to contact you, process your possible questions and provide you with the necessary information about Heylen Energy, our services, our website or other information related to our services or activities.
    The processing of your data for these purposes is based on the legitimate interests of Heylen Energy insofar as these outweigh your (privacy) rights or interests.
    If you do not provide certain information, such as your identifying information, we may not be able to contact you back, provide information or provide services to you.
  • Direct marketing:
    Your data may be used for direct marketing. This is sending you information about Heylen Energy, our services and activities or other information that might be interesting or useful to you.
    If you are already a customer or another data subject in a contractual relationship with Heylen Energy, this may be on the basis of our legitimate interests to undertake which, if applicable, outweigh your (privacy) rights or interests. If you are not a customer or other data subject in a contractual relationship with us, we require your prior consent for sending electronic or digital marketing messages. Your consent is free and can be revoked at any time.
    If you wish that we no longer process your personal data for direct marketing purposes, you always have the right to object (deregister or oppose such processing), free of charge and without giving any reason (see also article 9.3 below). For this you can always contact us via info@heylenenergy.be.
  • Providing optimal operation of our website:
    When you visit or consult our website, we may process certain electronic data, such as cookies and IP address (see also Section 4.1 above). Cookies facilitate the interaction between you as a visitor and our website and are used for the purpose of improving the user experience and for collecting statistics among visitors to our website. Cookies also ensure that your personal settings and preferences are saved or that audio and video material can be played. Certain cookies may be placed by a third party for measuring the use of our website.
    More information on the use of cookies can be found in our cookie policy.
  • The possible transfer to our web administrator or hosting provider or other IT partners in connection with the use of the website for the implementation of the foregoing points.
  • Compliance with applicable laws applicable to us and/or our services or activities.

5.2 The processing of your data via the website is not subject to so-called "automated individual decision-making" or profiling.

6. WHO RECEIVES OR PROCESSES YOUR PERSONAL DATA (AFTER Heylen Energy)?

6.1 Your data is also processed by our partners, service providers or suppliers with whom we cooperate in connection with the website, e.g. our web administrator(s), hosting provider(s) and/or IT partners who process your data solely in connection with your visit to and use of the website.

6.2 Heylen Energy may be required to provide or process your data pursuant to a legal obligation imposed on it and/or in response to a request to do so by supervisory authorities or government agencies.

7. WILL YOUR PERSONAL DATA BE TRANSFERRED OUTSIDE THE EU/EER?

7.1 Your data will not be transferred to third parties in countries outside the EU/EEA without appropriate data protection safeguards.

7.2 Any transfers to countries outside the EU/EEA will be underpinned by appropriate safeguards and mechanisms (such as an adequacy decision with the European Commission - e.g. this is the case for third parties based in the U.S. that are connected to the EU-US Data Privacy Framework such as Google)

8. HOW LONG DO WE KEEP YOUR DATA?

8.1 We will not retain your data for longer than necessary for the purposes described above in Article 5, unless special legal provisions apply to its retention or processing. For more information on retention periods for data processed through cookies on our website, please see our cookie policy. Specific statutory retention periods may apply to certain data. In any case, the principle applies that we do not retain your data longer than necessary. If your personal data is no longer required for the intended purpose, we will delete or anonymize it as necessary.

9. WHAT ARE YOUR RIGHTS?

9.1 You have the right to information about the processing of your data through the website. This is communicated to you via this privacy policy. You may also request additional information from us at any time (via info@heylenenergy.be).

9.2 You have the right to ask us to:

  • View of your data.
    You may obtain one copy of the requested information free of charge. If you request additional copies, we may charge you a reasonable fee as an administrative cost.
  • Improvement of your data (if necessary);
  • Removal of your personal data if:
    • the processing of that data is no longer necessary for the purpose(s) for which it was processed by us;
    • you have withdrawn a previously given consent;
    • you object to processing by us;
    • the personal data would have been unlawfully processed by us;
    • This is necessary to comply with a legal obligation; or
    • the personal data would have been processed in connection with an offer of online services to children.
  • Limitation of the processing that pertains to you;
    You have the right to obtain a restriction on processing if you:

    • challenges the accuracy of the data in our possession;
    • the processing is unlawful and you oppose the erasure of the personal data and request instead the restriction of its use;
    • we no longer need this data while you still need this data for the establishment, exercise or vindication of a legal claim; or
    • pending an answer to the question of whether TRG's legitimate grounds outweigh yours or your (privacy) rights if you have objected to processing based on our legitimate interest.

9.3 You have the right to object to the processing of your data.
You can object to the processing of your data for direct marketing at any time and free of charge. This can be done simply by letting us know at info@heylenenergy.be. You will then no longer receive marketing messages, communications or newsletters from us. In our mailings, if any, you will always be given the opportunity to unsubscribe (opt-out).

9.4 You have the right to transfer your data (to another controller). This is only possible if the processing by us is based on your consent or the processing is carried out via automated processes.
You have the right to ask us to obtain the personal data we have obtained from you in a structured, common and machine-readable form and to transfer that data to another controller. You only have this right if the processing by Heylen Energy is based on your consent or if the processing is carried out via automated procedures.

9.5 If the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time.

9.6 You also have the right to file a complaint with the Data Protection Authority (Printing Press Street 35, 1000 Brussels - T: +32(0)2 274 48 00 - E: contact@apd-gba.be). In case of a complaint you can also always contact Heylen Energy itself: info@heylenenergy.be.

9.7 The exercise of your rights, as set forth above, is always subject to the requirements and conditions set forth in applicable legislation ((such as the General Data Protection Regulation (AVG)).

9.8 To exercise the above rights, you may simply send a request to Heylen Energy at info@heylenenergy.be. In doing so, you must provide adequate identification.
When we have reason to doubt your identity, we may ask you for additional information necessary to verify and confirm your identity. We may ask for a copy of your identity card to verify who is effectively making a request, to the extent necessary and proportionate. You should ensure that any information or data not necessary for the verification and confirmation of your identity is blacked out or otherwise removed or rendered illegible.

Questions? Feel free to contact us: info@heylenenergy.be